Subscription Policy

Subscription & Cancellation Policy

Last updated: November 3, 2026

Thrive Pet offers some products on subscription to make reordering easy. This policy explains how subscriptions work, how billing works and how to cancel.

1. Signing Up
You’ll see the price, billing frequency and renewal terms before you finish checkout.

2. Billing & Payment
When you subscribe, you allow us to charge your chosen payment method on the schedule you picked (for example, monthly).

Each charge covers the product, any taxes and any shipping fees.

If a payment fails, we may try the charge again or pause your subscription until you update your payment details.

3. Renewals
Your subscription renews automatically at your chosen frequency until you cancel.

You’ll be charged on each renewal date unless you cancel beforehand.

We’ll email you before every renewal so you always know when your next order is on the way.

4. Cancelling
You can cancel at any time.

To avoid being charged for the next cycle, cancel at least 24 hours before your next billing date.

You can cancel by:

  • Logging into your account on our website, or
  • Emailing us at support@thrivepet.shop

After you cancel, you won’t be charged again. Any order that has already been processed will still ship and is covered by our Refund Policy.

5. Returns & Refunds
Subscription orders follow the same rules as one-time orders under our Refund Policy.

Refunds only cover products returned under that policy. Once an order has shipped, its subscription charge can’t be refunded.

6. Changing Your Subscription
You can change your subscription at any time:

  • Switch your delivery frequency (monthly, every 2 months or every 3 months)
  • Skip a shipment
  • Update your payment method
  • Change your shipping address

Make changes in your customer account or by contacting our support team.

7. No Commitment
There are no cancellation fees, penalties or hoops to jump through. You’re in control and can cancel whenever you like.

8. Contact Us
Questions about your subscription, billing or cancelling? Email us at support@thrivepet.shop